Jalin Johnson

Hey! I’m Jalin, a Systems Administrator based in Cambridge, MA. For 6+ years I’ve kept Windows Server, Linux, and endpoint environments running across legal services, pharmaceutical software, and managed IT services. I like automating the boring parts, and I write up what I build along the way.

• Azure Solutions Architect Expert

  Microsoft · Expert

• Azure Administrator Associate

  Microsoft · Associate

• Endpoint Administrator Associate

  Microsoft · Associate

• Security+

  CompTIA · Core

1. Feb 2022 – Present

   Information Technology Associate

   ArisGlobal · Waltham, MA

   • Maintain on-premises Windows Server infrastructure: Active Directory, DNS, print services, and WDS imaging.
   • Run VM migrations and hypervisor upgrades while keeping production services available.
   • Deploy and manage Linux containers with Ansible, Terraform, and Docker.
   • Harden endpoints and enforce compliance baselines with Intune and Autopilot, including bulk pre-staging.
   • Build PowerShell tooling for endpoint diagnostics, AD user lifecycle, Exchange Online permissions, and hardware inventory.
   • Manage identity across Active Directory and Entra ID, and administer Microsoft 365 for all US-based users.
2. Jan 2024 – Present

   Systems Analyst

   Skyterra Technologies · Remote

   • Deliver managed IT services to 20+ client organizations across on-premises, hybrid, and cloud-only environments.
   • Resolve Tier 2/3 escalations across networking, identity, endpoint, virtualization, and cloud.
   • Administer Azure, Entra ID, and Microsoft 365 tenants, and deploy full network configurations at client sites.
3. Feb 2021 – Sep 2021

   Service Desk Technician

   Morgan & Morgan · Orlando, FL

   • Resolved Tier 1/2 application and hardware issues in a high-volume environment, tracked in ServiceNow.
   • Administered Microsoft 365 user provisioning, licensing, and access control.
4. Apr 2020 – Feb 2021

   IT Technician

   Earnest Products · Sanford, FL

   • Repaired and maintained Dell, HP, and Lenovo hardware in a manufacturing environment.
   • Built PowerShell automation for imaging, user support, and Active Directory management.
5. Dec 2019 – Mar 2020

   IT Support Technician

   Freeman · Orlando, FL

   • Stood up temporary network infrastructure at event venues to support live operations.
   • Built standardized PC images and managed Active Directory user accounts.
6. Education

   B.S., Information Technology

   Northeastern University · Boston, MA · In progress

   A.S., Computer Science · Valencia College, Orlando, FL · 2018

Youth Advisory Board member for a national nonprofit advancing economic mobility for underrepresented young people through mentorship and entrepreneurship programming.